Contact support
Email the currently monitored support address. Include your platform, app version, and a short description.
Email supportHelp · Support
How can we help?
Support information updated August 2, 2026
Aurion is in active development. Mobile, web, and shared Hub availability varies by release and testing program.
Release availability
Aurion is rolling out across mobile, web, and shared Hub experiences. Availability varies by platform and release program.
I cannot sign in
Confirm that you are using the same sign-in method you used to create the account. If password recovery or a provider sign-in does not complete, note the platform, approximate time, and visible error message when contacting support. Never email passwords or verification codes.
My calendar is not updating
Open the connected-calendar settings and check the account status. A provider may require you to reconnect after authorization expires. Disconnecting an account stops future synchronization; provider-side copies remain governed by that provider.
I need a data export or account deletion
Aurion supports account data export and deletion requests, subject to household safeguards. If you are the last household administrator, you may need to transfer administration or remove the household first. See the Privacy Policy or email support with the subject “Aurion privacy request.”
What should I include in a support request?
- Platform: web, Android, iOS, or Hub
- App version when available
- What you expected and what happened
- Approximate time and time zone
- A screenshot only if it does not expose unnecessary family information
Protect your household informationDo not send passwords, one-time codes, full calendar exports, voice recordings, or private family details unless support explicitly requests a narrowly scoped item through a secure channel.